We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@lupipop.com.au. Please note that returns will need to be sent to the following address: 7 Duigan Drive. Moorabbin Airport VIC 3194

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When Will I Receive My Refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.

What Are The Return Conditions?

If the product is damaged or incomplete, please let us know.

If you’re not happy with your purchase (excluding clearance), you can return the product(s) if they are complete and in their original packaging and state.

Who Pays For The Return Of An Item?  

TYPE OF RETURN

* Change of Mind

* Incorrect Size

You are responsible for the cost of returning your item. 

* Damaged, Faulty or Incorrect Item/Order

If you received a damaged shipment or product, please email photos of the damaged item to service@lupipop.com.au, include your Order number and name, and we will work with you to resolve the issue.