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  >  Refund policy

Refund policy

This Refund Policy is applicable to purchases made from LUPIPOP PTY LTD at www.lupipop.com.au

info@lupipop.com.au is our customer service team email, any problem regarding to our product or service please send us a mail.

Returns

What if I change my mind?
No problem. As long as the product is in the original packaging and in the condition you received it we will accept your return. Do note that all refunds are for the cost of the product only and do not include the shipping cost.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If the product is damaged or not working properly what can I do?
If the item is faulty, please email our Customer Service team to arrange the best solution.

Can I cancel my order?
As long as the product has not been sent for picking and packing in the warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organising a return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at by email.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, send us an email asking for return address. And mail your product to the given address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Consumer Guarantees
Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:

the goods are faulty;
the goods are wrongly described;
the goods are different from a sample shown to you; and/or
the goods do not do what they are supposed to do.

These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified.  These are in addition to any voluntary warranties offered by a manufacturer.

Any shipping costs to return the original product to us will be at our cost, where we consider the goods to have breached a consumer guarantee.  If on examination of goods returned to us we find that the goods not to be in breach of the consumer guarantees, we may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.

Consumer Guarantees do not apply where in our reasonable opinion the goods became unacceptable due to fair wear and tear, or by a customer’s misuse, failure to use the goods in accordance with manufacturer’s instructions, or failure to take reasonable care.

This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.